Terms of Service

1. What Kept is

Kept is a membership service. For a monthly membership fee, Kept tracks the recipients, occasions, and preferences you tell it about, and generates gift suggestions ahead of each occasion. When you approve a suggestion, Kept purchases and ships that gift on your behalf, up to the budget you've set. The gift itself is billed separately from your membership fee, only once you approve it (see Section 2).

Kept is not a gift shop or marketplace. You're not browsing a catalog and checking out. You're approving or declining a single recommendation Kept has already made for you.

Kept currently ships to addresses in the United States and Canada only. Both the account holder's own shipping address and any recipient's address must be in one of these two countries.

"We," "us," and "our" in these terms refer to the business that operates Kept, named in full in section 12 below.

2. Membership and billing

Your membership is billed monthly at the rate shown on the Pricing page at the time you subscribe. Payment is processed securely by Stripe; Kept never sees or stores your full card number.

The first 100 members pay the founding price of $9.99 a month for as long as that membership stays active. If a founding membership is cancelled or ends, the founding price ends with it, and rejoining is at the standard rate. Whether you get the founding price is shown before you pay.

Gift memberships are paid once by the buyer for the number of months chosen and never renew or charge the buyer again. The person given one redeems it with its code: if they have no membership, it runs without a membership charge for those months and then ends unless they choose to keep it at the monthly rate shown at that time; if they are already a member, their next membership charge moves back by those months. They add a card only for the gifts they approve, which are charged as described below. Codes don't expire, and a gift membership that hasn't been redeemed is refunded to the buyer on request.

Gift costs are billed separately from your membership fee, and only after you approve a specific suggestion. You control the per-person budget that caps what Kept is allowed to spend without a fresh approval.

A gift charge covers the price of the item, its shipping, any sales tax the brand's own store charges, and a small service fee for sourcing and placing the order. The full amount is shown to you before you approve, and that is the amount charged; there is nothing added afterwards.

Kept buys each gift from the brand's own store rather than holding stock, so an approved gift is purchased by hand, within 48 hours. If a gift you approved and paid for hasn't been purchased within 3 days, it is refunded to you automatically. You don't need to ask, and you'll be told when it happens. You can cancel an approved gift for a full refund within 3 hours of approving it, and after that for as long as it hasn't yet been ordered from the store. Once it has been ordered, cancelling is a request: if the store cancels the order you're refunded in full, and if it can't, the gift is delivered as usual. A gift that has shipped can't be cancelled.

If you turn on add-ons for someone (a card, a treat, or another small item to go with the gift), each add-on is priced separately on the suggestion and included in the gift charge you approve, whether it comes out of that person's gift budget or a separate add-on budget. If an add-on can't be purchased, it's left off and its price is refunded the way it was paid, to your card or as Kept credit, while the rest of the gift goes ahead. Add-ons may come from a different store than the gift and arrive in a separate package.

Separately, if a delivered gift wasn't a good fit, marking it that way in your account may add Kept credit to your account, applied automatically to your next gift's charge. This is a goodwill credit, not a refund: it isn't cash, can't be withdrawn or transferred, and is limited to once every 365 days per account. Deleting your account forfeits any unused credit.

• Membership fees are billed automatically each month until you cancel.
• Gift charges only occur after an explicit approval in your account.
• If a payment fails, Kept will notify you and pause gift-related actions until it's resolved.
• Membership prices are shown as the total charged — no tax is added at checkout.

3. Gift approvals

By default, nothing ships without your explicit YES in your account. If you turn on auto-approve for a specific person or type of gift, Kept will proceed without asking each time, up to the limits you've set. You can change or turn off auto-approve at any time in Settings.

You're responsible for keeping your approval settings, budgets, and recipient details accurate. Kept acts on the information and permissions you've given it.

4. Gift recipients

You may give Kept information about other people (recipients) so it can suggest and fulfill gifts for them. Those individuals are not Kept members, are not party to this agreement, and don't have a direct account relationship with Kept.

You confirm that you have the right to share the information you provide about a recipient for the purpose of gift-giving, and that you're responsible for the accuracy of what you share about them.

5. Cancellation

You can pause or cancel your membership at any time from your account. Cancelling stops future billing at the end of your current billing period. Kept does not provide refunds for the unused portion of a billing period already paid for.

Any gift already approved and in progress at the time you cancel will still be fulfilled, since that charge was authorized separately from your membership fee.

6. Your responsibilities

You agree to provide accurate account and recipient information, to keep your login credentials secure, and to use Kept only for its intended purpose: personal gift-giving, not resale or commercial use.

If you include food with a gift, you're responsible for telling Kept what the recipient can't or won't eat. Kept screens food by product names and descriptions, not ingredient labels, and can't guarantee a product is free of any allergen. For a serious allergy, leave food add-ons off.

7. Indemnification

You agree to indemnify and hold Kept harmless from any claim, loss, or expense arising from your misuse of the service, inaccurate information you provided, or your violation of these terms, except where the claim results from Kept's own breach of this agreement.

8. Termination

Kept may suspend or terminate an account that we reasonably believe involves fraud, abuse, non-payment, or a violation of these terms. Where practical, we'll notify you and give you a chance to resolve the issue first.

9. Disclaimers and limitation of liability

Kept is provided "as is." Gift suggestions are generated from the information you provide and general good judgment. We don't guarantee that any suggestion will be perfect for every recipient.

To the fullest extent permitted by law, Kept's total liability for any claim relating to your membership is limited to the amount you paid Kept in membership fees over the 12 months before the claim arose. Kept is not liable for indirect, incidental, or consequential damages.

10. Changes to these terms

We may update these terms as Kept evolves. If a change is material, we'll notify active members by email before it takes effect. Continuing to use Kept after a change takes effect means you accept the updated terms.

11. Governing law

These terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-law principles.

12. Contact

Questions about these terms can be sent to keptgifting@gmail.com, which is the fastest way to reach a person.

Kept is operated by Cara Engst. That is the business these terms are an agreement with.